Incorrect Monthly Billing
<p>Instead on being billed R150 as my contract states, i was billed R483 for data usage in the middle of the month without having used up the allocated data bundles for that month. I called the call centre and i couldnt get an explanation as to why I was billed the amount (R483) instead of the monthly subscription(R150). I havent had any response since i called the call center and this is urgent since the deduction has disrupted my monthly budget and other debit orders might/will bounce because of this. </p>
Helpful (0)
Replies (6)0
Replies (6)
Telkom's replyOfficial
31 Jul 2017, 08:06Hello budeli
This response serves as confirmation that your query has been received.
Your reference number : AI***
Your query has been sent to our mobile team for assistance.
Regards
Noleen
Telkom Social Media Team.
Best regards,
Telkom's reply31 Jul 2017, 08:06
Official
Hello budeli
This response serves as confirmation that your query has been received.
Your reference number : AI***
Your query has been sent to our mobile team for assistance.
Regards
Noleen
Telkom Social Media Team.
Best regards,
's updateReviewer Update
07 Aug 2017, 11:47I have not had any response since the above reply, such disapointing service.
's update07 Aug 2017, 11:47
Reviewer Update
I have not had any response since the above reply, such disapointing service.
Telkom's replyOfficial
10 Aug 2017, 15:35Hi Vhonani,
Kindly note that our billing team closed the case and advised :
Sent an sms on +***6 Please note that we are unable to reach you on *** regarding case:***6,please be advise that we unable to credit spend limit
hence you have utilized the service cause you received the notification
advise .Please be advised that you were billed out of bundle usage . Please be informed that your spend limit has been set at R0.00 effective 1/08/2017 on cell *** To take full control of your Spend Limit amount, simply register or logon to: http://bit.ly/1oc3AaD or dial *180# and select option 5 “MANAGE SPEND LIMIT” T’s & C’s apply no credits will be arrange on usage please contact our call centre on 081180 .
Regards
Tsebo
Telkom Social Media
Best regards,
Telkom's reply10 Aug 2017, 15:35
Official
Hi Vhonani,
Kindly note that our billing team closed the case and advised :
Sent an sms on +***6 Please note that we are unable to reach you on *** regarding case:***6,please be advise that we unable to credit spend limit
hence you have utilized the service cause you received the notification
advise .Please be advised that you were billed out of bundle usage . Please be informed that your spend limit has been set at R0.00 effective 1/08/2017 on cell *** To take full control of your Spend Limit amount, simply register or logon to: http://bit.ly/1oc3AaD or dial *180# and select option 5 “MANAGE SPEND LIMIT” T’s & C’s apply no credits will be arrange on usage please contact our call centre on 081180 .
Regards
Tsebo
Telkom Social Media
Best regards,
's updateReviewer Update
10 Aug 2017, 18:23How can I be billed out of bundle rates before using up my monthly allocated data? That does not make sense at all. You billed me on the 22nd of June R331, and all the days after that date I did not get billed? How come? And what does "We are unable to reach you" mean? Was my phone off, when did you try? Thats not true. I did not get any notification whatsoever that telkom tried reaching me. Even if the phone is off you still get notifications when it is swiched on and it was not even off. But please explain to me how I got billed before I used up my bundles and after that I did not get billed while still in the same month.
's update10 Aug 2017, 18:23
Reviewer Update
How can I be billed out of bundle rates before using up my monthly allocated data? That does not make sense at all. You billed me on the 22nd of June R331, and all the days after that date I did not get billed? How come? And what does "We are unable to reach you" mean? Was my phone off, when did you try? Thats not true. I did not get any notification whatsoever that telkom tried reaching me. Even if the phone is off you still get notifications when it is swiched on and it was not even off. But please explain to me how I got billed before I used up my bundles and after that I did not get billed while still in the same month.
's updateReviewer Update
22 Aug 2017, 12:07Hi,
May you please explain how can I be billed out of bundle rates before using up my monthly allocated data? I have been waiting long enough for you guys to explain to me why that happened. Dont you think it is a bit insulting when a customer asks for an explanation and non is provided.
's update22 Aug 2017, 12:07
Reviewer Update
Hi,
May you please explain how can I be billed out of bundle rates before using up my monthly allocated data? I have been waiting long enough for you guys to explain to me why that happened. Dont you think it is a bit insulting when a customer asks for an explanation and non is provided.
's updateReviewer Update
20 Sept 2017, 15:04I still havent had a response regarding this issue. It is quite disappointing to say the least, I do not know how many times I have called Telkom and no one seems to have an explanation of how I got over billed. Each time I call I am told I will be called back by the Billing department with an explanation and none has been forthcoming.
's update20 Sept 2017, 15:04
Reviewer Update
I still havent had a response regarding this issue. It is quite disappointing to say the least, I do not know how many times I have called Telkom and no one seems to have an explanation of how I got over billed. Each time I call I am told I will be called back by the Billing department with an explanation and none has been forthcoming.