INCORRECT MOBILE BILL -

SO TELKOM DECIDES TO BILL MY ACCOUNT TWICE FOR THE MONTH OF OCTOBER. AND WHEN I QUESTION THE INCORRECT AMOUNT ALL THEY SAY IS

Good day

Unfortunately there is not even one individual in the whole of Telkom that can assist you with your enquiry

The least we can do is to apologise to you and still advise you to pay your bill

You can take it up with your point of sale since you are stating that you were not informed however the query will still be escalated to us and we will tell you the same thing

Warm Regards Nomazulu Mpofu

WELL THE BILL IS NOW AT R622.00 OF WHICH I DID NOT BUDGET FOR AND MY CONTRACT IS FOR R349.00 X24 MONTHS. TO GO ON FURTHER I WAS TOLD THAT A 1 MONTH IS ADVANCE AMOUNT WAS ADDED. I SIGNED A X24 MONTH CONTRACT AND NOT A X23 MONTH CONTRACT.

I HAVE BEEN A TELKOM CUSTOMER FOR 5 YEARS. AND THIS IS NOT THE KIND OF SERVICE I EXPECTED.