1 reviews | Active since Jan 2014
Incorrect Migration done to Mobile Contract
I took out a mobile contract on 18/02/2016 in the Telkom Pavilion Store . Upon viewing my contract I noticed my FREE minutes were not correct & queried with the store. I was told that it will be corrected... Upon receiving my 1st bill I noticed it still wasn't corrected so I called in... 3 months after taking out this contract all seemed correct so I assumed it was all fixed.... UNTIL now... When I call/go to the store ti arrange an upgrade, cause I'm now in my 22 month, I am told that a MIGRATION was done in May 2016 (for what reason I have no idea, when the error was on Telkom's side initially) further extending my contract by 3 months. I had not agreed to this extention & was not told hereof. Isn't this ******* according to the CPA? I have since been to the store & called into the Billing & Customer Service Line but with no resolution thus far at all. I have subsequesntly lost out on some excellent "12 Deals" promotions simply because Telkom will not resolve. What will be done to compensate me for this?... I need answers NOW !!!
Hi AslamJ,
Thank you for making contact with us.
Please be assured that we have sent your query to the Store Team for further assistance, they will be in contact with you.
We apologise for any inconvenience caused.
Kind regards,
Launa
Telkom Social Media Team
Best regards,
Hi AslamJ,
Thank you for making contact with us.
Please be assured that we have sent your query to the Store Team for further assistance, they will be in contact with you.
We apologise for any inconvenience caused.
Kind regards,
Launa
Telkom Social Media Team
Best regards,
