1 reviews | Active since Sept 2014
Incorrect invoicing
<p>Called Telkom to migrate me to a 2 gig package as I was on a 1gig freeme package. When I called, we confirmed everything including the price, which is 149 plus the cost of the phone. 3 days later I check my balances and find that they had loaded 20gig on my account. Month end of Jan I get an invoice for over R3000! I have been calling these people for almost a month now and no one has been able to help. Excuse after excuse, promise after promise and no help! I have been **** to and overcharged and I feel like I'm being de*****ed. I'm going to sue Telkom for charging me with something I did not request!</p>
Good day
Thank you for making contact with us. Please be advised that your query is being attended to and feedback will follow.
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We apologise for any inconvenience caused.
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Moenieb.
Telkom Social Media Team.
Best regards,
Good day
Thank you for making contact with us. Please be advised that your query is being attended to and feedback will follow.
Your ***
We apologise for any inconvenience caused.
Regards,
Moenieb.
Telkom Social Media Team.
Best regards,
Good day Tshegofatso,
Your query is still with our Billing Team for further assistance, feedback will follow.
We apologize for any inconvenience caused.
Regards,
Busi
Telkom Social Media Team
Best regards,
Good day Tshegofatso,
Your query is still with our Billing Team for further assistance, feedback will follow.
We apologize for any inconvenience caused.
Regards,
Busi
Telkom Social Media Team
Best regards,
And months later this issue has not been sorted. You have messed up my credit record because you say i owe you more than R3000. I need a loan to pay for my school fees, but i cant since you say i owe you this amount. This is unfair and you have ruined my life because of an error your consultant did! How many times must i call until this is resolved? This is pathetic and i am thinking of getting lawyers involved.
And months later this issue has not been sorted. You have messed up my credit record because you say i owe you more than R3000. I need a loan to pay for my school fees, but i cant since you say i owe you this amount. This is unfair and you have ruined my life because of an error your consultant did! How many times must i call until this is resolved? This is pathetic and i am thinking of getting lawyers involved.