SK
SARAH K
1 reviews | Active since Jun 2010
19 Apr 2018, 09:13
Incorrect Invoice
I recently took a contract with Telkom mobile, Huawei P Smart cellphone for the package of R 229.00 for 24 months. Yesterday was the first time I receveid an invoice from them and to my surprise the invoice has an amount of R415.23. This is not what I have signed up for.
The most annoying part is that last month the even debited by account before I received the device and their pathetic reason was that they need to ensure that the account number provided is correct.
I need them to fix this, I only want to pay the amount I agreed on (R229.00) otherwise they must cancel the contract and take their phone I'll go to another service provider.
The sales guy assured me that they'll never be a time where I'll have to pay more than the contract amount.
I need feedback from them before end of business today.
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Telkom's replyOfficial
04 May 2018, 09:30Good Day
Thank you for allowing us the opportunity to assist further on your query.
An agent will be assigned to further investigate, assist and provide feedback on this matter.
Make sure you post a “Private Reply” to protect your personal information and allow us to view the details.
We sincerely apologize for the inconvenience.
Kind Regards
Tumelo
Best regards,
Telkom's reply04 May 2018, 09:30
Official
Good Day
Thank you for allowing us the opportunity to assist further on your query.
An agent will be assigned to further investigate, assist and provide feedback on this matter.
Make sure you post a “Private Reply” to protect your personal information and allow us to view the details.
We sincerely apologize for the inconvenience.
Kind Regards
Tumelo
Best regards,