Incorrect information supp****

<p>last week I went into the store to cancel my contract and enquiry about the penalty monies that I must pay, I was told that I must make payment of 8000+. I made the payment and I was told to make of my reference number on the account and the contract will be terminated- walking branch in bayside tableview Cape Town. Today at 10:52 I called to the customer to inquiry on the statues of the cancellation of the contract Percy informed me that he can see the amount but the store was to advise that u need to sign a cancellation form. Which I wasn't informed about as I had asked what is the process for termination and there failed to inform me correct now debit will go off because of that error.. I want this matter to be resolved soon as it will affect me..</p>