Incorrect information sent to credit bureaus

Telkom forwarded my information to credit bureaus indicating that I owe them for the month of January 2021, which is not the case.

I called them on the 13 of January upon the above discovery to which a consultant apologized for the error and stated that thir system indicates that my account is up to date and not in arrears. I asked her to fix and update the information with the credit bureaus and she indicated that it would take up 7 working days to update the same.

7 working days lapsed on 22 January and my information is still not updated which is adversely affecting my credit score.

This is unacceptable!