Incorrect information provided

I have done an upgrade on the 18 December 2015, no explaination regarding additional cost. The only thing was the upgrade fee. To my surprised they have debited my account with an amount of R2031.95. I contacted the call centre and wow did i get service, the agent was arrogant and even laughs at customers. If this is the type of service you provide customers i dont want to support you guys. As far as im concern you need to train your staff to explain alll expects of an upgrade. This is just *******. I would like half of that amount to be refunded. Highy irritated with you guys.. <br> Please contact me on ***...