incorrect information provided

On the 31st January 2018 I went to Telkom Maponya mall for an upgrade. I took Samsung galaxy prime. gold colour for R179 monthly. I went with the booklet to upgrade.

I was assisted by Portia who kept complaining about her system . I advised the agent that I want the R179 package which comes with 100 minutes , 50 sms , wifi data and the promotional 10 GB for 3 months.

The agent suggested I take the Top up so I can be able to keep track of my spending. this is my third contract sequence and I didn't even know Telkom now has a top up option , I still asked if ill still be paying the same amount and nothing will change . The store agent confirmed the benefits are the same the only difference is that I can load airtime this time.

Its only been 4 days to my upgrade and I'm already complaining . I called the call centre on the 3rd and advised that my 10 GB wasn't loaded and was advised to return to the store.

Today 04/02/2018 I went to the store and explained what happened , was advised the mistake will not be rectified ill have to wait till the contract ends. How can I be expected to leave with the mistake that was made by the agent while I specified what I want. I dont want to cancel my contract I want the error to be rectified and receive what I asked for and advised I will receive.

My number is ********** 829 Alternative number ********** 199