SE
Samantha E
1 reviews | Active since Mar 2015
31 Oct 2017, 15:02
Incorrect information given / Bad Service
I took out a mobile data contract with Telkom Mobile ********** 16 - the R139.00 for 10 gigs deal at the new Table Bay Mall in TableView. My first question to Paul - the guy in the branch who assisted us - was if I could pay my account via EFT on payday? Paul confirmed that it was all in order to do so, therefore I proceeded to take out the 2 year contract. When I called the call centre on the 31st to confirm the relevant banking details, I was informed that I cannot pay my account via EFT now, and if I wanted to pay via EFT I had to do so 10 days before the debit order date! Surely this is an imperative piece of information that is conveyed to clients before they sign up? Tried to call the Table View Branch to see what is going on / or to cancel the contract but the number listed just rings! This type of service is not acceptable - is this how Telkom operates?
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Replies (2)
Telkom's replyOfficial
02 Nov 2017, 14:21Hi Samanthavdmerwe,
Thank you for making contact with us.
Please be assured that we have sent your query to the Store Manager for further assistance, they will be in contact with you.
We apologise for any inconvenience caused.
Kind regards,
Launa
Telkom Social Media Team
Best regards,
Telkom's reply02 Nov 2017, 14:21
Official
Hi Samanthavdmerwe,
Thank you for making contact with us.
Please be assured that we have sent your query to the Store Manager for further assistance, they will be in contact with you.
We apologise for any inconvenience caused.
Kind regards,
Launa
Telkom Social Media Team
Best regards,
SE
Samantha E's updateReviewer Update
06 Dec 2017, 17:42Dear Launa
Please note that I received a phone call from a lady who called to find out what had happened. I do not know if she was from the Table Bay Mall branch. She basically told me that I must go to the Tableview branch and request that they remove the debit order placed on my account. I finally managed to stop by today and dealt with Rufus, who could not have possibly been LESS interested in assisting me, and told me to go back to Table Bay, that they assisted me first and therefore that they needed to deal with me and sort my issue out. He hardly even looked at me during this conversation.
Because nobody wants to assist me to resolve this matter, and everyone is passing the buck, I will be canceling the contract. Its not acceptable that a client is expected to run from branch to branch because of incorrect information. I am extremely dissapointed that I was '*******' into taking out this contract, by making me believe that it was possible to pay via EFT. I should have known better than to take a contract out with Telkom, and will never do so again.
S Esterhuizen.
SE
Samantha E's update06 Dec 2017, 17:42
Reviewer Update
Dear Launa
Please note that I received a phone call from a lady who called to find out what had happened. I do not know if she was from the Table Bay Mall branch. She basically told me that I must go to the Tableview branch and request that they remove the debit order placed on my account. I finally managed to stop by today and dealt with Rufus, who could not have possibly been LESS interested in assisting me, and told me to go back to Table Bay, that they assisted me first and therefore that they needed to deal with me and sort my issue out. He hardly even looked at me during this conversation.
Because nobody wants to assist me to resolve this matter, and everyone is passing the buck, I will be canceling the contract. Its not acceptable that a client is expected to run from branch to branch because of incorrect information. I am extremely dissapointed that I was '*******' into taking out this contract, by making me believe that it was possible to pay via EFT. I should have known better than to take a contract out with Telkom, and will never do so again.
S Esterhuizen.