incorrect information for upgrade
<p>I recently received a call from a salesperson asking me if im interested upgrading since my contract was close to expire. I paid R179 per month for 500 MB and the lady that phoned me offered me a contract of R139 per month for 1GB. I was happy with my offer and took it. To my surprise I got a billing of R1063.98 with all this extra fees needing to be paid. I wasnt inform of this and I feel like she ******* me by not telling me about the fees. Im not going to pay that amount that was not my agreement. Ill rather go back to my original contract and cancel the new one. They can pick up the tablet but im not going to pay that much. Please solve this problem and in future time please inform the customers about extra fees. If I knew before the time I wouldn't have taken this contract.</p>
Thank you for your post.
As per our telephonic conversation, this response serves as confirmation that your query has been resolved and closed.
Please do not forget to convert your complaint into a compliment.
Regards,
Busi
Telkom Social Media Team
***
Best regards,
Thank you for your post.
As per our telephonic conversation, this response serves as confirmation that your query has been resolved and closed.
Please do not forget to convert your complaint into a compliment.
Regards,
Busi
Telkom Social Media Team
***
Best regards,
THANK YOU BUSI FOR SOLVING MY PROBLEM. IN FUTURE TIME TELL YOUR SALESPERSON TO EXPLAIN ALL THINGS LIKE YOU DID.
THANK YOU BUSI FOR SOLVING MY PROBLEM. IN FUTURE TIME TELL YOUR SALESPERSON TO EXPLAIN ALL THINGS LIKE YOU DID.
