Incorrect Information at Telkom Direct Stores

I walked in their Canal Walk store to cancel my landline due to me moving and was told I could not cancel before my data package and data line is cancelled with my other provider. I was not allowed to schedule the cancellation and was told I could do an immediete cancellation once my data part is cancelled via walk in.

Fast forward a month later I walk into their Somerset Mall branch and was told sorry we can't do immediete cancellations and not in store and was directed to a link online which I recieved via SMS.

I'm so annoyed with the lack of constant information from Telkom, or just lazy consultants not wanting to deal with clients and directing them online or away from the store in order to do less work.

I want my account cancelled NOW!!!!! and refunded for the 1st of November onwards as I don't live at the address and its insane that my account is active for the new residents to use and rack up my account, which I'm sure Telkom won't care to refund!!!!!

My telkom account is ***, I can even give proof that I do not live there anymore as the property is no longer in my name so why am I forced to pay for the service and not allowed to schedule cancellations which your store at Canal Walk communicated to me.

If this is not sorted by close of business on Tuesday 16th Dec, I will make a massive scene at your store!!!