Incorrect information

Hi,<br> 1st Issue, before i moved into my new place (about a month before) I called Telkom up and asked them how long it takes to move a line to a new address. The lady told me a week. so i planned it a week before i moved i app**** for the line to be moved. when it came time to actually moving the line i went in and asked when would the technician be coming to do the move and apparently it more like takes 3 weeks to move the line. so i had to spend my own money on data to use internet till the moved it eventually. Unacceptable! Telkom should be held to their word otherwise made to pay the damages.<br> <br> 2nd issue, i app**** to get my line upgraded from a 4 meg to a 10 meg. i asked the first lady i called how long it would take, 24 to 48 hours was the reply. 48 hours go past i call again, no its actually 48 to 72 hours, but it will definitely be done by tomorrow (Talking about today 01/04/2016)! so i phone today the lady Lee-Anne i believe her name was now says 5 to 7 working day! Unbelievable, i get the feeling when i call on Tuesday I'm going to get an answer like \no its 7 to 10 days!\". <br> <br> Really tired of this half rate service which i pay premium prices for."