Incorrect information

<p>I am not impressed with the matter i have with Telkom. I have recently bought a wifi rooter that was specified as a February special, the special package stated that i recieve a total of 15Gig of data of which the day time data is 5Gig and night surfer is 10gig. I recieved the package on the 14 February 2017, to my surprise my data was finished on the 21 February 2017. I went on to call and ask how come my data got finished in a short time while i was not using the device for constantly, I was then told the data that i have recieved was calculated Prorata based on the date i recieved the package. I the asked what package did i get and to my surprise on their system it was reflecting that i get a 1 gig if data, i then explained to them that i did not sign up for the 1 gig of data. I was rudely answered and i demanded to talk to the manager where they told me that the manager was to busy to talk to me and that the manager would call me back. Even today i am still waiting for the manager to call me back. I then called today (1 March 2017) the matter is still as it stand i asked how much data did they allocate for me on the month of march and i was told that i have recieved a 1gig of data of which 500Mb is for day and 500Mb is for night shift, I again explained that it was not the plan that i have signed for. I was then told that it is showing on their system that i should be recieving a 15gig of data but i was wrongly allocated the data and was told that my matter is being escaleted and it might take 48 hours to be resolved. I am really not happy with the way i was treated and i feel like they do not take my matter as serious</p>