Incorrect info supp**** horrible service

Very upset customer as I did an upgrade via telephone. I spoke to the sales agent regarding my up grade to 80g day and 80gb night cap.

Also I informed and asked her more than once will I be Ble to keep my multi sim card as I use that for data in my phone. She said the upgrade has nothing to do with the multi sim.

This morning I went to a telkom store as my multisim wasn't working.

They told me I can't get a multisim as it's cancelled and top up contracts don't allow multi sim cards. I was never informed that top up contracts can't have a multi sim!

Pls can this be rectified?

Regards