1 reviews | Active since Nov 2018
Incorrect info ??/ as well as confused
Good day Sir/Madam
Please assist /advise.
I have been called in August by ByMondo wrt phones that they want to sell to me. ( Selena Pillay - sales person).
She advised that I qualify for 2 x Hisense cellphones at R99 per month.
I will get it once I pay my Admin Fee of R99 and then they will deliver within 15 days. ( 29/30 August, I received it. She advised that I will then pay a pro-rata for the 2 – 3 days plus The 2 x R99.00
I received the phones and by September my 1st premium was R299.00? I called Telkom as per Bymondo they cannot give feedback on billings.
Cynthia Sibiya then advised me the the extra R100 +/- is for the devices and not a pro-rata premium.?????
Something I was not explained before by the sales consultant. Cynthia then advised me that my debit order will be R539.00 +/- for October due to this incorrect info that I received from Selena employee number 4592.
Today I checked my emails and received a bill of R932.34????
I called and Ntombi Nyauu now tells me this is due to the rejection of R299 in September that I have to pay Telkom R209.
PLEASE ADVISE WHAT IS HAPPENING HERE. TELKOM IS CONFUSING ME?????.
I want to complain and get URGENT FEEDBACK ON THIS ASAP.
