INCORRECT HIGH BILLING

Extremely appalling customer service from such a big brand. I phoned Telkom from their alberton branch to complain about their high billing on my account from R199 (20 capped gig deal) to R3604.55. on the 19/11/2019. I was told there is a spend limit that goes automatically when my data is finished.

In april 2019 I took a contract telephonically for huawei 4G router B618 20G day and night for the amount of R199 debited on the 15th of each month. But suddenly Account No *** was billed with the amount of R1661.79 in November 2019 and R3387.88 in December.

I lodged a complaint on the 17/11/19 two days later I received case number ***7. I also received an sms stating account number *** (never seen this acc number before) has been suspended due to collection.

I went to Telkom Mponya mall branch to and was issued case number ***8 on the 3rd Jan 2020. I got an sms that problem has been resolved. However its not solved. I spoke to Lufhuno at the call centre and his manager Bianca Jacobs. who both couldnt help and just said I must pay the amount of R3387.88.

The only account I know about is the No ***.fFrom April 2017 I used tohave two sim cards and I used to pay a total amount of R348.00 per month for both sims. I know have one sim card of R199 per month which is what I'll keep paying manually until TELKOM management decides to solve the problem.