Incorrect Delivery and Double Order Processing

<p>In February I wanted to take out a data contract which did not go well. This has subsequently been resolved but has ended up being an even greater headache than before. </p> <p> </p> <p>I was told to collect the device from the Telkom direct store on Friday 24 February 2017 which I duly did. This after applying online with Wandile and logging my initial complaint.</p> <p> </p> <p>Then on 1 March 2017 I received an sms to state that my order was loaded for delivery that day. I immediately contacted the call centre @ 08h45 and spoke to Nqobile Majozi regarding what had transpired. She advise that I should not accept delivery of the item in question which will in turn cancel the order with no impact to myself.</p> <p> </p> <p>The delivery did not take place that day.</p> <p> </p> <p>Then on 2 March 2017 I again received an sms to state that my order was loaded for delivery that day. I waited for the delivery so that I could advise that I would not be accepting the item, unfortunately they delivered to the wrong delivery address and the item was signed for by my domestic worker. I was so shocked to see the item when I arrived at home as the courier did not receive any of the stipulated documents from me in order to actually deliver the item. I did not sign for it personally to effect any of the terms and conditions.</p> <p> </p> <p>I then contacted the call centre yet again on 3 March 2017 @ 08h08 and spoke to Zine Ndulelisa who confirmed that they would arrange for collection of the said item.</p> <p> </p> <p>To date, the item is still with me in the sealed courier packet waiting to be collected. As I mentioned each time, I only agreed to one contract and am particularly concerned about what is transpiring due to the delay to resolve this issue.</p> <p> </p> <p>Please can this matter be investigated and resolved soonest.</p>