INCORRECT DEDUCTIONS AND NO RE-IMBUR*****T

We subscribed to a telkom data plan and had to cancel it due to the fact that there was no signal in our area and the sales person did not confirm this when approving the contract. After being deducted twice after cancelling the contract, Telkom only re-imbursed one month's payment. This month, without any notice or any dealings with Telkom, we have been deducted for an absurd amount and we do not even have any agreement currently with Telkom. We now have to go back to the branch (which do not ever have managers available) and try to configure what has happened and why Telkom has basically \******"money from our bank account. We have not given them permission to deduct any payments from our account and they have done so without even notifying us. """