Incorrect deduction without any credit

After upgrading my LTE contract, to a bigger capped account, a migration penalty was charged of approx R2000. This, after being told explicitly that an upgrade will not constitute any migration fees. After spending close to an hour on the phone with the call centre, over the duration of the past 2 months, i have yet to receive any feedback, correspondence or the slightest inkling that my ****** money will be returned to me. <br> The call centre simply claims that a ticket has been created and that they are not allowed to transfer me to any persons responsible for the matter.<br> <br> This is a last resort, born from desperation due to all other attempts to get my ****** money returned, failing. <br> How little can you care about your customers that after two months, a simple error cannot be corrected? <br> Something that was supposed to be a one or two day inconvenience, has become a matter of thievery. <br> For what else can it be called if someone takes your money without proper reason, and refuses to give it back?<br> <br> It almost makes me miss the days when an over priced, poor product was my biggest problems with telkom