Incorrect deduction dates and reconnection fees

<p>I have been charged twice for reconnection fees because of lack of listening by your customer service call centre. I have emailed telkom on their 10210 email for queries to notify them that I do not get paid by the 15th, and that I get paid the 20th for their deduction day.<br />i have been charged for reconnection fees in November and December, and I am not happy about this.<br /> <br />today, my line has been suspended yet again!!!!! Although I have made a payment last week! This is not on telkom, R600 in reconnection fees????<br />I am not willing not willing to pay any reconnection fees due to your deduction date being incorrect!!</p>