Incorrect debits!!!in breach of contract
<p>This is my second bad experience with Telkom mobile and getting worst. I have taken up a contract during the december 2016 period in which i stated in writing of my debit date being the last day of the month. Telkom however decides that they would like to debit my account earlier resulting in unpaid debits against my account. To point out they have tried twice before my actual debit order date. This has now resulted in me paying 2 x unpaid fee with my bank + telkom charges me as well(unpaid fee). The amount is excessive and i will not accept this !</p> <p> </p> <p>Should this not be resolved ,i have no choice to take legal action.</p>
Good day Social meadia team
i have not yet been refunded. it has been 7 working days! its shocking that Telkom can take money quickly but take ages to do a refund!!!
Good day Social meadia team
i have not yet been refunded. it has been 7 working days! its shocking that Telkom can take money quickly but take ages to do a refund!!!
17.02.2017 - sitting currently on the call with Telkom mobile - its sad that they cant provide clear answers and have to ask me what amount needs to be refunded. The call centre does not even no what needs to be done. the Billing department so confused yet they their system in front of their eyes .
notes on my call:
* no progress on my follow up after 7 working days
*Tebogo at the back office has not done any notes on the query - Nill action done! not even " i am working on this file"
* have to hold for mins to speak to Tebogo
*16 mins and still no confirmed action to refund - on hold
* 19:30 mins into the call any tebogo is out of the office
*i was advised that a message was sent to tebogo and he will get back to me on monday
*requested to speak to management
* put on hold to speak to a team leader ( 22:39 mins on call)
* 31:05 mins on hold still waiting for team leader to assist
* after 31:05 mins the agent advised that her team leader is not availble - awaiting for another team leader
* 38:52 mins still awaiting for the other team leader to assist
*43 mins and still holding for assistance
* been a hour plus - and teh team leader cannot help then cuts the call!!!
really annoyed
17.02.2017 - sitting currently on the call with Telkom mobile - its sad that they cant provide clear answers and have to ask me what amount needs to be refunded. The call centre does not even no what needs to be done. the Billing department so confused yet they their system in front of their eyes .
notes on my call:
* no progress on my follow up after 7 working days
*Tebogo at the back office has not done any notes on the query - Nill action done! not even " i am working on this file"
* have to hold for mins to speak to Tebogo
*16 mins and still no confirmed action to refund - on hold
* 19:30 mins into the call any tebogo is out of the office
*i was advised that a message was sent to tebogo and he will get back to me on monday
*requested to speak to management
* put on hold to speak to a team leader ( 22:39 mins on call)
* 31:05 mins on hold still waiting for team leader to assist
* after 31:05 mins the agent advised that her team leader is not availble - awaiting for another team leader
* 38:52 mins still awaiting for the other team leader to assist
*43 mins and still holding for assistance
* been a hour plus - and teh team leader cannot help then cuts the call!!!
really annoyed