Incorrect Debits

I am a new customer and already unhappy,

When I app**** for this contract, I requested Telkom to debit my account on the 20th of each month. they them go ahead and debit my account on the 25th not finding any funds as i did not make provision for the 25th. i then later transfer funds in the account in order to transfer whatever i am owing then automatically debited the 2nd May. Now my account has been double debited for something i had already paid and the call center is unless as per norm.

Been on a call for an hour then the lady i spoke to hangs up while i am on hold, and i sure will not bother to call back to resolve the matter.

I was charged a R202.70 for Payment rejection & my credit profile also shows an unpaid due to the incompetency of Telkom.

I need the R202.70 to be reversed and need you to stick to the day we agreed upon 20th of each month.