Incorrect debited amount + lack of communication

<p>I called into the Telkom contact centre (Telkom Mobile) and made a payment arrangment with a call centre agent. After being informed that eveything was fine and that the amount that would usually be debited on the 31st of September would now be debited on the 15th - as per the arrangement discussed. I now see that two lots of monies have been debited on the 15th. I called the call centre to query and after chatting to a help gent we got cut off. I then e-mailed the lady that assisted me in the first place with the arrangement but have not received any communication back. Calling back again only means another lenglthy call that may not even help in any way. </p>