SZ
Sabelo Z

1 reviews | Active since Dec 2013

25 Mar 2016, 22:27

Incorrect Debit Order -No Service Delivery

Telkom has really lost it! I took a contract with you in December for a Wifi Router 20+20gig for R299, you guys then billed me on 25th January R298 and 3rd February R960... Yet my debit order is supposed to be on the 20th! <br> <br> I then call your contact centre where a very pleasant lady tells me that I was incorrectly billed and that i should reverse it. You guys then debit me again later in February -which I reverse. When i call your call centre I'm then told I'm in arrears and that I will not be reconnected until i pay the past due amount. I log a case and get promised that I'll be called within a week -which never came... Except for an sms saying that I was not contactible!<br> <br> I have since been debited on the 15th of March and to my frustration, STILL no service!!! According to the contact centre, my payment is not reflecting -although it was a debit order?! The *********** staff at the call centre can't explain this frustrating ordeal.<br> <br> Then you have the audacity to try and sell me an upgrade! Telkom must catch a wake up, we're not supporting you because of desperation or lack of alternatives!

0
Replies (1)
Telkom
Telkom's reply25 Mar 2016, 22:41
Official
Hello Zooma,

Thank you for making contact with us.

This response serves as confirmation that your query has been received.
We have tasked our team to investigate and provide feedback as soon as possible. Contact will be made should we require any information.

Please contact us via email: *** for any further queries.

Your ***.

Regards
Hazel
Telkom Social Media Team