Incorrect debit order date

<p>I have set my debit order for the 20th of every month when taking out a home telephone line with Telkom, as that is when my salary gets paid into my bank account. For the past 3 months I have been charged with a R90 fee for late payment, as Telkom has been debiting my account on the 19th of every month. I need to have these amounts credited to my account. I have specifically stated my debit order must come off on the 20th of every month. I called the call centre on the 22/06/17 and spoke to Danon and then was told to send an email to ********** and attached bank statements as proof. I emailed and sent proof on the 28/06 as I needed to get statements from the bank. On 10/07/17 I sent a follow up email and still no response. On the 10/07/17 I also sent an email on the Telkom website for assistance and still have not got any. I received a confirmation email from the website from ********** but nobody has contacted me. Details of the account... Tel: ********** 781 Acc nr: ********** 78547</p>