LK
Lwazi K
1 reviews | Active since Jun 2015
19 Mar 2018, 10:07
Incorrect Debit Order
I have a huge issue with Telkom. I requested the debit order date change from the 15th to the 25th of each month. I made this request on the 8th of Feb over the phone and was told it would be effective in March.
And yet, I was still debited on the 15th. This is incredibly irritating and will result in a bounced debit which will come with transaction costs of R400.
This needs to be reversed immediately.
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Telkom's replyOfficial
10 Apr 2018, 14:46Good Day
Thank you for allowing us the opportunity to assist further on your query.
Kindly confirm your affected telephone number/s, reference number if available, ID number and contact details, so that we can be able to investigate, assist and provide feedback.
Make sure you post a “Private Reply” to protect your personal information and allow us to view the details.
We sincerely apologize for the inconvenience.
Kind Regards
Tumelo
Best regards,
Telkom's reply10 Apr 2018, 14:46
Official
Good Day
Thank you for allowing us the opportunity to assist further on your query.
Kindly confirm your affected telephone number/s, reference number if available, ID number and contact details, so that we can be able to investigate, assist and provide feedback.
Make sure you post a “Private Reply” to protect your personal information and allow us to view the details.
We sincerely apologize for the inconvenience.
Kind Regards
Tumelo
Best regards,