Incorrect Debit of R6600 and not processing my refund

I urgently need this money back. I cannot wait longer than tomorrow.

I think Telkom has had sufficient time to stop the debit and now to refund my premium. Please ensure that it is treated with priority and paid to me by tomorrow.

Regards, Natascha

From: Masilo Mohale (MM) <***> Sent: Thursday, 30 July 2020 15:23 To: Natascha Martin <***> Subject: RE: URGENT ***

This email originates from an external source. Stop and think before you click! ________________________________________ Good Day Natascha,

Apologies for late response, I am following up with the relevant team for further assistance and once I get feedback I will definitely revert back to you.

Thank you.

From: Natascha Martin [mailto:***] Sent: 29 July 2020 10:22 AM To: Masilo Mohale (MM) <***> Subject: RE: URGENT ***

Good day Mohale,

Please advise further. Where are we with this refund?

Regards, Natascha

From: Masilo Mohale (MM) <***> Sent: Monday, 27 July 2020 13:26 To: Natascha Martin <***> Subject: RE: URGENT ***

This email originates from an external source. Stop and think before you click! ________________________________________ Good Day Natascha

I have received your email, and apologies for the service received. This isn’t all indicative of how our customers should be treated. I will follow up on this query and as Lerato said there is not refund case however I will check with both billing and Lizeka to get this sorted out for you.

Thank you.

Best regards

Mohale Masilo Cliford||Team Leader – Telkom Mobile || Web : www.telkom.co.za|| Tel : 081 180|| E-mail : ***

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From: Natascha Martin [mailto:***] Sent: 27 July 2020 01:11 PM To: Masilo Mohale (MM) <***> Subject: Fw: URGENT ***

Good day Mohale,

As per Lerato Moretseli, there hasnt even been a refund request, despite me emailing Lizeka last week.

I find this extremely bad service as I've been calling since the beginning of July to make sure that the debit soes not go off.

I urgently need my money back. I'm not going to wait another week. This needs to be sorted out in the next day or two.

Please advise urgently.

Regards Natascha

________________________________________ From: Natascha Martin <***> Sent: Sunday, 26 July 2020 11:05 To: Lizeka Ntabeni (L) <***> Subject: Re: URGENT ***4 Good day,

Urgently advise when I will have the funds back in my bank account. I give you one business day to refund me.

Regards Natascha ________________________________________ From: Lizeka Ntabeni (L) <***> Sent: Friday, 24 July 2020 09:00 To: Natascha Martin <***> Subject: RE: URGENT ***4 This email originates from an external source. Stop and think before you click! ________________________________________ Hi Natascha Kindly note that the debit order request was sent to your bank 10 days before your debit order date so that means we cannot stop the debit from going through. What we can do though is request a refund once the case has been resolved. I understand the frustration as this has happened now in this difficult time, I will however escalate this matter to our billing team to attend to it ASAP and provide feedback. Apologies again. Regards Lizeka Ntabeni (L) From: Natascha Martin [mailto:***] Sent: 24 July 2020 08:23 AM To: Lizeka Ntabeni (L) <***> Subject: URGENT ***4 Good day Lizeka,

I urgently need your help. I spoke to Anetta this morning regarding a call that I logged at the beginning of the month regarding my account that indicated that my account would be debited with R6600. This is obviously not correct as the telkom store completely messed up my upgrade.

Anetta told me that my case was not even attended to despite me calling 10 days ago to make sure that this is not the case.

It seems like my account will be debited today.

I urge you to please speed this up and ensure that my account is not debited.

I'm going to take this to social media and every news outlet accessible. Media 24 will definitely hear about this today if my account is debited with all that money.

I cannot afford to pay 6500, especially during this time.

Please advise urgently.

Regards Natascha ***