INCORRECT DEBIT OF MY ACCOUNT

I have tried contacting Telkom on several occasions without any feedback. The only time i would receive call is someone wishes to sell a product- the after service is pathetic.

I have been charged again for a service fee to the R139 wifi deal. I also request that my account be debited at the beginning of the month 1st of every month. My account is however being debited on the 25th of each month when i do not have access to any funds.

My account was debited last month with R139, Telkom however is saying they did not receive any PMT ?? Can this matter please be looked into and someone from accounts contact me ASAP. I need my debit date to be changed as well as the subscription fee rectified. My account for this month is R480????? How is this possible when i opened this contract in August already of which i already PD the subscription fee.