Incorrect debit and incorrect account in 1 month

<p>My mobile data contract was coming to an end and a telkom representative called me for an upgrade. I said sure and agreed to the R299. Being a bank employee i expected my debit order on the 20th. To my surprise i received a debit from my account of R821 and luckily i had money in my account at the time. Called telkom and was told there cannot help but will log a ticket to the billing department. Within 72 hours as per sla got a call back by Dineo Letlala who advised as per the recorded call that she would waiver the migration fee of R400 yet not reversing and extra R30 for a migration penalty. I aske how my money would be reimbersed she said that my account would go into a credit. Eventhough frustrated i agreed but i emphasized to make sure that i do not get debited again as being in a credit has its perks the next month. To my surprise today i had another deduction of another whopping R821 not even a week later after being assured by Dineo it will not happen. Called this morning and was told I cannot talk to billing as they can only log a ticket and they will call me back. Asked to speak to someone who could help me and got the generic call centre response that my manager is on another call. Asked for an escalation point or process and was told there isnt one. Sort this out or my lawyer will be in contact shortly.</p>