Incorrect Debit Amount...Again
<p>Recieved the following email:</p> <p>"Dear Kaelon de Hahn,</p> <p>Telkom Online Bill Alert : Please be advised that your account, ********** 93801, is now available for viewing and balance is R789.99 as at 2016-12-09. Logon to http://www.telkom.co.za/eservices to view this account online.</p> <p>Regards"</p> <p>This is, once again, the incorrect amount. I have an account, R699 per month, so EVERY month I should be debited R699. It's really not that difficult. Set up the debit order, done. The amount should NEVER change.</p> <p>I had this problem last month, and I'm having it again this month.</p>
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Telkom's replyOfficial
18 Dec 2016, 12:44Good day,
Thank you for making contact with us.
Please be assured that this matter has been escalated to our Accounts Team.
Your reference number is AI***.
We apologise for any inconvenience caused.
Kind regards,
Ilhaam
Telkom Social Media
Best regards,
Telkom's reply18 Dec 2016, 12:44
Official
Good day,
Thank you for making contact with us.
Please be assured that this matter has been escalated to our Accounts Team.
Your reference number is AI***.
We apologise for any inconvenience caused.
Kind regards,
Ilhaam
Telkom Social Media
Best regards,
Telkom's replyOfficial
19 Dec 2016, 11:25Good day
Thank you for taking my call as discussed the account amended and adjusted where necessary
Kind Regards
Celiwe
Telkom Social Team
Best regards,
Telkom's reply19 Dec 2016, 11:25
Official
Good day
Thank you for taking my call as discussed the account amended and adjusted where necessary
Kind Regards
Celiwe
Telkom Social Team
Best regards,