Incorrect debit amount

<p>My contract was opened in Feb 2016 for a FIXED amount of R299. Since April Telkom has been debiting between R499 - R699 monthly.</p> <p>Calling Telkom is a nightmare - in the event that a call is actually answered, you are only trasferred from one rude, unhelpful consultant to another. When i did go to the Telkom store in Northgate i was very casually informed an extra amout was added onto my contract. THIS was NOT AUTHORISED by ME. However they said they will change it to R299 - as agreed upon. Once again i am paying R499.</p> <p>When i asked to cancel the contract and pay it up i was told they do not offer such a service.</p> <p>Telkom IS false advertising wrapped up in good commercials.</p> <p>Please advise how this will resolved?</p> <p> </p> <p>I look forward to hearing from someone that knows what they're talking about and somebody that can actually sort this out. </p>