Incorrect debit
Good day How can I go about regarding the following matter, I signed a cell phone contract at Vaal mall, top up deal 1GB for Hauwei P20 pro, for the amount of R599, I've not yet received a bill like that, when I phoned and Asked why my bill is more than that they say its because I have an open contract, how can I stop this I didn't agree to the amounts which I've paid.
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Telkom's replyOfficial
05 Nov 2018, 08:58Hello cheries-van-heerden
This response serves as confirmation that your query has been received.
Your reference number : AI***
Your query has been sent to our mobile team for assistance.
Regards
Noleen
Telkom Social Media Team.
Please note that Telkom will soon no longer be a business that responds on Hellopeter and we urge all of our customers to contact us via Twitter or Facebook for assistance so that our Social Media Special Forces team can help resolve any issues or escalations you might have. Thank you. Click here to visit our pages, https://www.facebook.com/TelkomZA/ or https://twitter.com/TelkomZA.
Best regards,
Telkom's reply05 Nov 2018, 08:58
Official
Hello cheries-van-heerden
This response serves as confirmation that your query has been received.
Your reference number : AI***
Your query has been sent to our mobile team for assistance.
Regards
Noleen
Telkom Social Media Team.
Please note that Telkom will soon no longer be a business that responds on Hellopeter and we urge all of our customers to contact us via Twitter or Facebook for assistance so that our Social Media Special Forces team can help resolve any issues or escalations you might have. Thank you. Click here to visit our pages, https://www.facebook.com/TelkomZA/ or https://twitter.com/TelkomZA.
Best regards,