Incorrect Data Usage

Item: Telkom
Rating: 1
Author: Sibabale M

I bought 500GB night surfer data which expires on the 2nd of January, I then bought 2GB once-off internet data bundle which I use during the day & in addition it come with a 2GB night surfer as a Double December deal. To my surprise I'm left with 420MB from right now being notified by sms, how can this be? Why was my night surfer not being deducted & my daytime data is the one deducted?? I call in no answer, I make contact on their twitter account & there's no response.... why buy night surfer data if they nor going deduct from it??? Service is ****ty!!! Refund me what's dude to me & don't give me that nonsense story you not being able to see what deducted my data and when!!!

Helpful (0)

Replies (2)

Telkom's replyOfficial

07 Jan 2018, 11:11

Good day MajorrSA,

Thank you for making contact with us.

Please be assured that this matter has been escalated to the relevant department.
Your reference number AI*** is being attended to and feedback will follow.

We apologise for any inconvenience caused.

Kind regards,
Igsaan

Telkom Social Media

Best regards,

Telkom's reply07 Jan 2018, 11:11

Official

Good day MajorrSA,

Thank you for making contact with us.

Telkom Social Media

Best regards,

Sibabale M's updateReviewer Update

07 Jan 2018, 20:31

This is how long you guys respond to queries?

Sibabale M's update07 Jan 2018, 20:31

Reviewer Update

This is how long you guys respond to queries?

Incorrect Data Usage

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