JO
Johan O'Connell
1 reviews | Active since Sept 2010
17 Dec 2015, 15:41
Incorrect data transfer
On 16/12/2015 I purchased 100Gig of data over the internet at R3199. The data was transferred to the incorrect number (Cellphone instead of data contract). Telkom refuses to transfer this data to my data contract, so I am sitting with useless 100 gig on a phone that I cannot use. They refuse to even open a case in order that the matter can be heard by a higher authority in the company. What a way to start Christmas.
Helpful (0)
Replies (1)0
Replies (1)
Telkom's replyOfficial
17 Dec 2015, 17:22Hello oconnell,
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM179232.
We apologise for any inconvenience caused.
Kind regards,
Ilhaam
Telkom Social Media
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM179232.
We apologise for any inconvenience caused.
Kind regards,
Ilhaam
Telkom Social Media
Best regards,
Telkom's reply17 Dec 2015, 17:22
Official
Hello oconnell,
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM179232.
We apologise for any inconvenience caused.
Kind regards,
Ilhaam
Telkom Social Media
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM179232.
We apologise for any inconvenience caused.
Kind regards,
Ilhaam
Telkom Social Media
Best regards,