LM
Luqmaan M

1 reviews | Active since Mar 2013

21 Jul 2015, 15:07

Incorrect data received for 4 months so far

Case number: ***6<br> <br> I upgraded my contract in March of this year to the samsung S5 mix contract which comes with 1GB telkom data and 1GB all networks data...up until today I have only received 150MB each month.<br> <br> I called the call centre and they logged the query, case number above.<br> <br> I have called the call centres a few times for feedback, but they are not able to assist. I have gone into the store as well.<br> <br> Please look into this, it has been a few months now.<br> <br> Please also refund my money for the data that I have not received thus far.

0
Replies (1)
Telkom
Telkom's reply21 Jul 2015, 18:21
Official
Hello Luq,

We certainly understand and acknowledge why you wanted to bring this matter to our attention.

Be assured that your query has been escalated to our Technical Department and feedback will follow.

Apologies for any inconvenience caused.

Your social media reference number is SM127251.

Regards
William
Telkom Social Media Team

Best regards,