Incorrect cost of International calls

<br> I am writing this email with a sour heart with the service that I am getting from Telkom. <br> <br> Last year 2015 in December I requested my number to be able to have roaming as I was travelling to Zimbabwe as I always do all the years. I was granted the access for my phone to be able to work through roaming. Know from the network that I was coming from which is Vodacom in October 2015, I requested the charges for the calls that I will make when I am in Zimbabwe and even when somebody phone's me. <br> <br> I made that call on the 07 December 2015 (you can listen to that voice recording) to get those charges that I was told by Nontutuzeko Phungula (Apologies for the names if they are not 100% perfect or spelling) and she told me that it is R2.75 per minutes for all the calls excepts when I am calling local is R4.20 per minutes. I made 9 calls that cost me R948.77 whereas it was supposed to be R46.75 as per my discussion with Nontutuzeko Phungula. <br> <br> I have made some call to try to sort it out with Telkom from the 03 January 2016 but so far I have nothing concreate and my worry is that they are going to deduct the whole amount that I have been incorrectly informed. I have spoken with