Incorrect Contract Type Opened

On Sunday 01/10/2017 I visited the Telkom Mobile Franchise in Cape Gate to upgrade my existing Month-to-Month FreeMe 2GB contract to the Month-to-Month FreeMe 5GB mentioning specifically that the reason is that I want to use the LIT video streaming service available on this contract type. and above. As things turned out the incorrect contract type was opened and I now do not have access to the LIT service. I have logged a case no ( ********** 3) with the shift manager to get this resolved asap but unfortunately have not had any feedback on this yet. This is now the 3rd working day for which I am still not receiving the FreeMe 5GB LIT benefits that I asked for.