Incorrect Contract Subscription - 3 weeks no resolution

I am terribly disappointed with Telkom. I have lodged numerous disputes with Telkom regarding my bill. I had subscribed to a 24-month Telkom Home Unlimited 10mbps line @ R799 per month. However, I am being charged in excess of that, solely in monthly subscriptions.

I have lodged numerous disputes with Telkom Call Centre and have been assured call backs and resolutions to no avail. The disputes are as below

********** 9 – Spoke to Thobile ********** 7 – Spoke to Nomfundo ********** 3 – Spoke to Supervisor Themba Vuyokazi (supervisor) assured me of sending a mail to fulfilment Spoken to Akona & Busiswa

I was also contacted by Mandisa in Telkom resolutions who was utterly rude and despite asking her for a solution she hung the call on me.

My complaint is as follows: My 24-month subscription is for Telkom Home Unlimited 10mbps @ R799 as confirmed. My total monthly subscriptions are as follows

DSL Fastest Bundle 09 Sep 17 - 08 Oct 17 R372.81 Your Telephone Line 09 Sep 17 - 08 Oct 17 R174.56 Closer CallCatcher 09 Sep 17 - 08 Oct 17 R8.64 Telkom Anytime Extra 09 Sep 17 - 08 Oct 17 R122.94 Home uncapped 10mbps 09 Sep 17 - 08 Oct 17 R503.51 Total R1182.46

Clearly this is a breach of contract as I only subscribed to the R799 subscription. I keep on getting the standard quote of “You are being charged Pro-Rata”, which I accept but that is a separate overcharged amount as well.

DSL Fastest Bundle 23 Aug 17 - 08 Sep 17 R204.44 Your Telephone Line 23 Aug 17 - 08 Sep 17 R95.73 Closer CallCatcher 23 Aug 17 - 08 Sep 17 R4.74 Telkom Anytime Extra 23 Aug 17 - 08 Sep 17 R67.42 Home uncapped 10mbps 08 Aug 17 - 08 Sep 17 R519.75 Total R892.08

How can a Pro- Rata amount for a month be more than the actual total month subscription? I had explained this situation countless times to the consultants and have been transferred about 8 times between sales and billing and no one is willing to talk to each other or resolve my issue.

Therefore, I have been charged R2000 on my first debit order for which I had to go into overdraft for as I did not budget this amount. Why is it that over the last 3 weeks no one can resolve my query?

I require a solution on this matter today, or else I will involve my lawyers as this is clearly a breach of contract as this was not the subscription that I had subscribed to. I also wish to cancel my line if not resolution is achieved. I wish for my refund to be paid back to me immediately.