MM
Morwesi M
1 reviews | Active since May 2015
27 May 2015, 12:19
Incorrect contract deal - pending cancellation
I app**** for a Telkom Smart Plan 100 deal on an iPhone 6 at the Sandton city istore on the 17th of April 2015, I have experienced the following problems to date: <br> <br> 1- I requested that they port my MTN prepaid number to telkom for the contract and it took more than 48hours as promised<br> <br> 2- The contract was finally activated but on an INCORRECT DEAL. When I called the telkom contact centre I was advised that I was on a plan that I had neither app**** nor signed for! The consultant said that I would have to return to the store <br> <br> 3- I went back to the istore and \Lelo"who did the application"
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Replies (1)Telkom's replyOfficial
27 May 2015, 17:45Hello Morwesi01,
We thank you for making contact with us.
Your query has now been escalated to the mentioned Store Manager for urgent assistance and feedback will follow.
Ref SM113822.
Kindly accept our sincere apologies for any inconvenience caused.
Regards,
Didi Guma
Telkom Social Media Team
***
We thank you for making contact with us.
Your query has now been escalated to the mentioned Store Manager for urgent assistance and feedback will follow.
Ref SM113822.
Kindly accept our sincere apologies for any inconvenience caused.
Regards,
Didi Guma
Telkom Social Media Team
***
Telkom's reply27 May 2015, 17:45
Official
Hello Morwesi01,
We thank you for making contact with us.
Your query has now been escalated to the mentioned Store Manager for urgent assistance and feedback will follow.
Ref SM113822.
Kindly accept our sincere apologies for any inconvenience caused.
Regards,
Didi Guma
Telkom Social Media Team
***
We thank you for making contact with us.
Your query has now been escalated to the mentioned Store Manager for urgent assistance and feedback will follow.
Ref SM113822.
Kindly accept our sincere apologies for any inconvenience caused.
Regards,
Didi Guma
Telkom Social Media Team
***
