Incorrect contact date with no service to assist to fix this

Incorrect contract date and impossible to get any service from your shops or online nor call centers.

My contact is 12 months old I would liked to migrate to a higher package and I can not do so due to telkoms system showing my contact date hasnt even started even though I am month 12 out 24 already, I have been to the telkom woodlands branch 6 times and the guy there didn't even log a case, I am completely shocked the lack of care or even business principles telkom has, i have been with telkom for almost 6 years and every time I need to upgrade or change something there is a huge problem on the system. Never just a smooth process. I am at the point of canceling my telkom mobile contract due to lack of service. I always hear people saying they will never chops telkom due to their administration being non existence, and I can honestly agree with that... If you can't help me get this issue resolved I will move telkom..its been a month since I approched telkom about this issue and till date Nothing has been done.

Your query will be attended to.Your case number is ********** 5