JK
Justin K

1 reviews | Active since Nov 2011

15 Feb 2017, 10:11

Incorrect Charges

<p>I was billed double for my contract in the month of January. I escalated this issue almost 2 weeks ago with no feedback with ref ********** 1.</p> <p> </p> <p>I was told I would receive a free month which I wasn't and was not informed of any migration fee as I was upgrading to a larger package.</p>

0
Replies (1)
Telkom
Telkom's reply15 Feb 2017, 11:16
Official

Good day Justin,

Your query has been logged and sent to our Billing Team, feedback will follow.

Your reference number is ***0.

We apologize for any inconvenience caused.

Regards,

Busi

Telkom Social Media Team

***

Best regards,