Incorrect Charge to Account

I had taken out a contract with Telkom in February where I accepted to pay R 770.00 every month, which I have been paying in full every month (this was also the amount that reflected on my statements). I recently received a statement where the amount owing was R 4 500.00. After a month and a half of arguing they reduced the amount but there is still an amount of R 1 200.00 on my statement.<br> <br> When I spoke to the call center, they advised me that I was being charged incorrectly, so they took the amounts that I was not charged and added it all to my account without even consulting me first. I agreed on a specific amount and that is what I should be paying, not any more. I should not be charges any amount that I have not agreed to. I have asked them to check the call recordings but to date, I have not received any feedback. I have sent an email to [Email Removed] to be forwarded to the manager and still no feedback. They have now suspended my account without resolving the issue or giving me any sort of feedback. What Telkom is doing goes against the Consumer Protection Act and I am not disappointed with Telkom, I am disgusted on how they run this business.<br>