Incorrect charge - Account subscriptions & once-off - R196

Incorrect charge - Account subscriptions & once-off - R196

Formal Billing Dispute: Incorrect Charges on Mobile Account

Telkom has incorrectly (against the law) added a charge onto my monthly bill. Account subscriptions & once-off - R196.

This is the second month they have charged this amount. It is very easy for Telkom to "incorrectly" charge a few thousand customers with irregular charges and "inject" a massive amount into their account.

How many customers who are too busy don’t check their invoices and just let the monthly debit order run, thinking it is a normal usage charge. I would love to know how many Telkom customers this happens to.

Try and report it and we know what type of service level Telkom’s standard is, you have no hope.

I have reported it and was assured it will be removed. I have also asked for "proof" from Telkom that I subscribed to extras, and they cant provide it.