INCORRECT CANCELLATION &INEFFICIENT SERVICE

<p>I went into store at the end of Jan and completed a cancellation form for a data contract that expired. weeks later I get an email from a retentions clerk Biance Delo, saying she was trying to contact me. I questioned this as I did not receive any voice msgs and received 1 missed call for the day from a PTA number. She arrogantly repeated she called but still couldnt reply with actual times or dates. She sent a rude email about cancelling with penalities. I asked why there should be penalties- Telkom is already billing me 4 times the original contract amount and the contract expired. I called the call centre and they said she is trying to cancel ALL my contracts. They sent her emails, I sent her emails and called the centre again today, when Molly told me she is still trying to cancel all my contracts!!! Completly inefficient service. I would like an answer before I have to pay penalities and be further inconvenienced when the Retentions clerk is at fault. Awaiting a response please from someone who can actually help me</p>