RvdM
Riegard van der Merwe
1 reviews | Active since Dec 2014
11 Dec 2015, 09:56
Incorrect cancellation
On 30 November I requested all my Telkom product ons account *** to be cancelled effective 31 December 2015. Yesterday the *********** cancellations consultant managed to cancel my Adsl line effective 10 December 2015. How is this possible if you require 20 day notice? Now I don't have Internet and your 10210 sales, billing and technical support cant assist and stated that I have to reapply for an account and that can take 21 days. I want my account suspension lifted till 31 December up till the date that I requested cancellation. References for cancellation that I received was ***A and ***A. Please fix your *********** staff members mistake.
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Telkom's replyOfficial
11 Dec 2015, 10:56Hello Riegardvdm,
Thank you for making contact with us. We apologise for the frustrations you have experienced.
This response serves as confirmation that your query has been received and we will provide feedback as soon as possible.
Should you need to contact us for any further questions please contact us via Email: ***.
Your reference number is: SM177322
Regards
Narriman
Telkom Social Media Team
Thank you for making contact with us. We apologise for the frustrations you have experienced.
This response serves as confirmation that your query has been received and we will provide feedback as soon as possible.
Should you need to contact us for any further questions please contact us via Email: ***.
Your reference number is: SM177322
Regards
Narriman
Telkom Social Media Team
Best regards,
Telkom's reply11 Dec 2015, 10:56
Official
Hello Riegardvdm,
Thank you for making contact with us. We apologise for the frustrations you have experienced.
This response serves as confirmation that your query has been received and we will provide feedback as soon as possible.
Should you need to contact us for any further questions please contact us via Email: ***.
Your reference number is: SM177322
Regards
Narriman
Telkom Social Media Team
Thank you for making contact with us. We apologise for the frustrations you have experienced.
This response serves as confirmation that your query has been received and we will provide feedback as soon as possible.
Should you need to contact us for any further questions please contact us via Email: ***.
Your reference number is: SM177322
Regards
Narriman
Telkom Social Media Team
Best regards,