Incorrect cancellation

After years of an unstable ADSL connection, we decided to upgrade to Telkom LTE. I completed a form to cancel our ADSL service (clearly stipulated) on 12 September 2015. At the end of September, I realised that it hadn't been cancelled and phoned Telkom to query what was happening. I was advised that even though it's an upgrade from one Telkom product to another, there is a 30 day cancellation period.<br> <br> On 29 October, my voice line stopped working. After many fruitless attempts to contact the helpline from a mobile phone I managed to log a fault online. 3 days later I received an sms with a reference number for the fault. When my husband followed up telephonically, he was advised that I cancelled the voice line on Monday, 2 November citing \poor service". I did not. <br> <br> When I contacted them again"