Incorrect billings

<p>good day </p> <p> </p> <p>i have just taken up a contract with telkom .. its been my first billing .. i did advise them to take off my billing via debit order .. anyway on the 30 june 2017 my accounts was debited with an amount of R300 </p> <p>now i understand that my telkom accounts was an amount of R650 and i did have enough funds in my accounts for the full amount but how ever after the amount of R300 was taken out i withdrew all the funds from my account and called telkom to find out why the took out so less when my bill was R650</p> <p>i was then advised that there was a credit on my account for an amount of R400 this is why they deducted R300 but however this matter was reffered to they accounts person and i was advised that there was a 72 hour turn around time i waited for a week and still did not get feedback in regards to this matter </p> <p>thereafter on the 12 July 2017 i rec a message form telkom advising that if a payment of R395.98 was not made my account will be suspened this message was sent on my contract number so i called the call center and no 1 was able to give me feeback in regards to my first queary </p> <p>therefore i advised them that i would not make payments untill get feedback in regard to why i was debited less </p> <p>another message was sent 13 July 2017 on my other number advising me that i needed to pay an amount of R823.98 to avoide my account being deactivated but still i have not rec feedback in regards to my first queary so i called the center again but all they advsd me was to make payments but no 1 could explain why i was debited less </p> <p> </p> <p>on the 18 July my account was suspenede and still no feedback in regards to why my accounts was still not debited with the full amount</p> <p> </p> <p>so i hope this gets the attention it needs </p>