Incorrect Billing/Poor customer service

Dear Telkom Customer Service Team,

I am writing to express my disappointment and concern regarding an incorrect billing issue for the month of November, which resulted in the suspension of my services without prior warning. Despite visiting the Clearwater Mall store (Entrance 4) on two separate occasions, the issue remains unresolved.

During my first visit, I was required to pay a R150 fee to reactivate my lines, despite having no outstanding balance with Telkom. On my second visit, a case was logged by Nkanyezi Ndlovu, and I was informed that I would receive feedback within 72 hours. Unfortunately, it has been four working days, and I have not received any update.

I was advised that I would need to pay the disputed amount this month, with the understanding that it would be deducted from next month's invoice. However, I would like to request that the billing issue be corrected before the debit order is processed, as I do not wish to pay for incorrect charges.

I hope that you will address this matter urgently and provide a resolution to my case. I am not satisfied with the current service and would appreciate a prompt response regarding the actions being taken to resolve this issue.

My case details are as follows: - Case logged by: Nkanyezi Ndlovu - Date of logging: 17 November 2025 - Services affected: 3 of my mobile numbers/unable to make or receive phone calls/send or receive text messages

Please assist me with resolving this matter as soon as possible.

Sincerely, Chelsea-Lee