INCORRECT BILLING/INVOICE - NO RESOLVE AFTER 2MNTHS - CUT SERVICE

August 2020 Invoice was incorrect and included billing for two services I did not receive the month prior.

I called Telkom call center and lodged a complaint - CASE NO ***.

I was advised that I should just pay the Invoice and I will receive a credit on my next months Invoice. I advised TELKOM that I was not prepared to pay for a service I did not receive. The call center agent advised she would escalate the matter.

TELKOM emailed indicating that CASE NO *** was resolved. I immediately called them to advise the matter was NOT resolved. I had not received a revised Invoice in order to pay. Call center agent advise they would escalate the matter. I have sent numerous emails to the TELKOM billing department with no reply or resolve.

September Invoice also reflected an Incorrect amount with NO CREDIT from August Invoice as was promised. I followed the same procedure as above. Contacted the Call center twice a week and emailed the billing department the same. No resolve.

Today TELKOM cut my service. I cannot make or receive calls.

CASE NO *** remains unresolved after numerous attempts.

Disgusting service.